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Immediate error on installation attempt

SOLVED
Adventurer

Immediate error on installation attempt

"There has been an error.

The environment variable COMSPEC does not seem to point to the cmd.exe or there is a trailing semicolon present. Please fix this variable and restart installation."

 

It happens right away after launching the installer (Latest version on Windows 10 x64). It doesn't even generate a logfile. Any guidance would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
EDB Team Member

Re: Immediate error on installation attempt

Hello,

 

Along with requested information,

Could you please check below these.

 

1. Please use Administrator account to install .

 

2. From your Windows command prompt(cmd.exe), Check the value of %COMSPEC% variable i.e type below,

echo %COMSPEC%

-----If you did not see value "C:\Windows\system32\cmd.exe" for variable %COMSPEC%, Please set System variable(not user variables) and try to restart installation.

How to set system level variable:

In Search, search for and then select: System (Control Panel)
Click the Advanced system settings link.
Click Environment Variables. In the section System Variables, Click on New and add variable and value(do not include semi colon at end).


3. If you see value, Please check whether semi colon(;) present at end of value (Ex "C:\Windows\system32\cmd.exe;"), Please remove semicolon and save and try installation again.

 

4. If you use Bitrock Installer, Installer logs present on Directory : C:\Users\Username\AppData\Local\Temp\ or c:\Temp.

 

Please let us know if you still face issue or Share screenshots or logs or installer details.

 

Regards
Siva.

 

View solution in original post

2 REPLIES 2
EDB Team Member

Re: Immediate error on installation attempt

Hello

 

Hope you are doing good. 

 

We kindly request you to please provide us some more details to analyze the issue. i.e What kind of installer you are using, Any screenshots, Environment Details, or Versions.. etc.

 

Please let us know if you need any help.

 

Regards

Siva. 

Highlighted
EDB Team Member

Re: Immediate error on installation attempt

Hello,

 

Along with requested information,

Could you please check below these.

 

1. Please use Administrator account to install .

 

2. From your Windows command prompt(cmd.exe), Check the value of %COMSPEC% variable i.e type below,

echo %COMSPEC%

-----If you did not see value "C:\Windows\system32\cmd.exe" for variable %COMSPEC%, Please set System variable(not user variables) and try to restart installation.

How to set system level variable:

In Search, search for and then select: System (Control Panel)
Click the Advanced system settings link.
Click Environment Variables. In the section System Variables, Click on New and add variable and value(do not include semi colon at end).


3. If you see value, Please check whether semi colon(;) present at end of value (Ex "C:\Windows\system32\cmd.exe;"), Please remove semicolon and save and try installation again.

 

4. If you use Bitrock Installer, Installer logs present on Directory : C:\Users\Username\AppData\Local\Temp\ or c:\Temp.

 

Please let us know if you still face issue or Share screenshots or logs or installer details.

 

Regards
Siva.

 

View solution in original post