SEVERITY: CRITICAL ALERT FOCUS This alert is for customers using: - EnterpriseDB Backup and Recovery Tool v2.0 and v2.1
RECOMMENDED ACTIONS Status: Critical
Recommended:An issue has been found with the BART 2.0 and 2.1 incremental backup feature and a tool to identify whether your backups are experiencing this problem is now available. As a reminder about the current issue: Under an isolated circumstance, if the VACUUM command has been executed between the full backup and incremental backup(s), incremental backup(s) have been found to have data corruption. This causes an issue when doing a restore which has the data corruption issue and starting the database server using the restored cluster. This issue was found through the course of low-probability hardening tests and has not been observed in any customer environments to date.
WHAT IS IN THIS ALERT This Technical Alert is notifying you of the availability of a validator tool that will inspect your backups and determine whether your backups are suffering from this issue. A fix for this issue will be available for BART 2.0 and 2.1 in the next update. IS THIS ALERT FOR ME? This alert is for EDB customers using EDB Backup and Recovery Tool v2.0 and v2.1. Specifically for those customers using the incremental backup feature. HOW TO GET THE VALIDATOR TOOL AND APPLY IT The tool is available as tar.gz file from the customer portal at https://www.enterprisedb.com/user as well as from the BART Beta website page at: https://www.enterprisedb.com/beta-programs
Instructions for installing and running the tool are in the readme file contained in the tar.gz.
TROUBLESHOOTING If you experience any problems installing the new software please contact Technical Support at: Email: email@example.com Phone: US: +1-732-331-1320 or 1-800-235-5891 UK: +44-2033719820 Brazil: +55-2139581371 India: +91-20-66449612